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Senior Teller (Wilmette)

Objective of Position: To supervise daily teller line activities / operations and provide customer service while processing customer transactions including deposits, withdrawals, account inquires, etc. Also required to be proficient in Personal Banker activities in an effort to assist customers during busy periods of business.
The Senior Teller assists the teller line of the assigned branch and is the direct manager for Teller positions.
Byline Bank tellers and senior tellers and teller supervisors are expected to periodically travel to another branch location to help with staffing coverage. Demonstrated scheduling flexibility is required, along with an openness to new ideas and the ability to identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.
Duties and Responsibilities:
Staff Development/Leadership
Assists and identifies coaching opportunities for direct reports.
Identifies training needs of Teller staff.
Demonstrates a proficient ability to delegate duties and assignments.
Ensures that Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.
Actively participates in Branch meetings and speaks on various topics.
Assists with mini-meetings with Teller staff on at least a monthly basis.
Assists staff in recognizing and facilitating cross selling opportunities.
Leads by example by demonstrating excellent customer services skills and adhering to all policies and procedures.
Demonstrates and encourages open communication with staff
Engages in supervisory practices that motivate staff to reach peak performance.
Performs Personal Banking activities when required.
Service
Demonstrates the ability to work towards meeting customer service and sales expectations/standards.
On occasion, will be involved with the personal delivery of check orders and endorsement stamps to customers.
Maintains positive interpersonal relationships with customers and employees.
Answers the telephone according to the telephone etiquette standards for the Bank.
Performs Personal Banking activities when required.
Sales
Coaches staff to achieve assigned production goals.
Tracks and conveys weekly Branch targets and goals to staff.
Recognizes and facilitates any and all cross selling opportunities.
Performs Personal Banking activities when required.
Operational Responsibilities
Participates in the weekly scheduling of Personal Bankers and Tellers, gathers and verifies the accuracy of time sheets, completes Time Sheet Recaps for payroll processing, and gains approval for any overtime hours.
Ensures proper coverage for adherence to dual control.
Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner.
Maintains ample levels of supplies and utilizes the proper order forms when requisitioning supplies.
Ensures that Tellers balance out at drawer limits daily per Bank policy.
Ensures that all bank policies pertaining to monies and balancing are strictly and continually adhered to.
Establishes clear and on-going communication with management.
Adheres to Paid Time Off policies.
Ensures adherence to guidelines of the BYB Branch "Survival Guide"
Performs other duties as assigned.
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Requirements:
Individual must have excellent customer service and oral communication skills.
A minimum of one year of previous Teller experience is required.
Personal Banking experience (opening and servicing of customer accounts) is a plus.
High school diploma or equivalent (GED) is required.
Must be able to lift 30 pounds.
Strong knowledge of Microsoft Office preferred. Previous retail experience preferred.



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